When processing a transfer request, we take every step possible to ensure the transfer of your clients’ assets is as smooth as possible.
Most transfers go through successfully, however occasionally a transfer can be rejected by the ceding scheme. The top three reasons for transfers being rejected by the ceding scheme are:
- Current year’s subscriptions are not accurately stated on the application for ISAs.
- The client details provided on the transfer request do not exactly match those of the ceding scheme.
- The account number specified for the ceding scheme is incorrect. As with client details they need to match exactly.
We therefore recommend you double check the following details to ensure they match exactly with those held by the ceding scheme:
- Client name – including spelling, capitalisation, middle names, abbreviations etc. For example, is it Mclean or McLean? Is it Jo or Joe? Janice or Jan?
- Date of birth
- Full address – again making sure all spelling etc is correct and accurate
- National Insurance number
- Account number
- Product
- Monetary amount - which needs to be close to what is quoted on the form
- Current year subscriptions need to be correct on relevant product types
- Signed and dated forms, where appropriate
- Wet signature, where appropriate
Check you have the correct ceding scheme on Origo
There are often several options on Origo for any single ceding scheme. Therefore, be as specific as possible with the name of the scheme being requested. For example, is the transfer from Royal London or Royal London (ex Co-Op)? This will reduce the likelihood of the transfer being rejected by the transferring scheme.