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How do I set up and amend ad hoc and regular withdrawals?

This step-by-step summary explains how to request regular or single withdrawals from your client’s ISA/Collective Investment Account. It also explains how to amend regular withdrawals that are already set up.

Date: 27 September 2023

What you’ll need to get started

  • The client’s investment details (the investment must already be set up).
  • The withdrawal amount (you can request a single withdrawal of up to £75,000 from an individually-held account). If the single withdrawal is over £75,000 or from a joint account, you will need to send us a withdrawal form via Prompt.
  • The date regular withdrawals are due to start, if applicable.
  • Names of the funds that the withdrawal(s) will come from.
  • Your client must have a verified bank account in order for us to pay them their withdrawals. If one hasn’t been set up yet, you’ll be prompted to do so before you can proceed, so you’ll need their bank details.
  • Your client should be aware of any tax implications for this transaction.
  • Confirm the process is carried out in line with our terms and conditions.

Watch time: 5 minutes

How do I

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