How do I add additional money for an existing client?

1. Search for the relevant client. You can do this from the homepage.

2. Select the relevant account from the client’s dashboard.

3. Click the 'top-up' button and select the ‘Single payment/transfer’ option.

4. Complete the relevant questions relating to the advice that’s been given and then enter the details of the top up and any adviser initial fee.

• If you are adding a lump sum you will need to select the relevant option to indicate whether the payment is coming from the client or a third party, and then complete the details of the lump sum payment.
• To add a transfer, tick the ‘Transfer in’ box and again complete the next set of fields relating to the transfer. A transfer authority form will be automatically generated for all transfers and must be signed by the client. This should be retained for your records and where the ceding provider does not accept automatic transfers this should be sent to us.
• Click ‘Next’.

5. Select your asset choice. The ‘Asset selection’ section allows you to select your asset choice. You can select assets by using the asset tabs at the top of the screen, by using the search facility, or you can use the client’s existing assets by ticking the box next to ‘Use existing assets’.

• Enter the asset allocation percentage split amongst the selected assets.
• An expected risk score will be generated.
• Click ‘Next’.

6. The next screen allows you to review the information you have entered and edit it if required.

• Click ‘Next’.

7. The next screen lists documents you must send to us.

• The ‘Consolidate’ button allows you to combine these documents into one file.
• Click ‘Next’.

8. Review the instruction, tick the declarations, and click ‘Submit’.

• The green banner at the top of the screen confirms your client’s application number.
• You will also receive an email confirmation shortly after you’ve submitted the instruction.
• If a debit card was selected as the payment method you can proceed to the payment details stage by clicking ‘Proceed to payment’, or this can be done at a later date from the client’s account dashboard.
• Send the top-up payment to us via cheque or BACS transfer.
• You can find out the progress of your application, including the transfer status, by going to your client’s dashboard and clicking on the ‘Activities’ tab at the bottom.

Troubleshooting tips for money in

The following are some tips to ensure your customer’s payments can be allocated to their account quickly and efficiently:

• Where a customer is contributing to their spouse’s account this should be keyed as a third party contribution. All the normal anti-money laundering checks will then be undertaken.
• Ensure the narrative accompanying the payment is clear and concise and where possible include the sub account number and full name (or Date of Birth if this is a new business application and sub-account isn’t known).
• Where possible reduce the number of payments for one application.