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Customer lounge

If you would prefer to speak to someone face-to-face, you can book a time to visit our Customer Lounge in Southampton.

You are welcome to be accompanied by a friend or relative for your visit.

We can help you with validating your identification and/or assistance in completing forms. Click here to a see what to bring for ID validation.

To arrange a visit, simply give us a call on:

Freephone 0808 171 2626 Monday to Friday, 8.30am to 5.30pm.

We have onsite parking and will send you a map and all the details once you have booked an appointment.

There is full disabled access and our Customer Lounge is equipped with a hearing loop.

Looking for something more specific?

We’re here to help. So, if you can’t find what you’re looking for, please get in touch and we'll do our very best to help you.

Contact us