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Speech difficulties

If you are unable to speak to us on the phone we can offer you online options instead.

If you have not already registered for our Online Service have a look at the Online service page to find out how. When you log in you are able to find copies of all your statements and other correspondence, keep track of your investment and make sure we have all your details up to date.

We also have a mobile app which is available for android and iPhone.

You can find out more about it on our mobile app page.

If you have questions about your investments you can email our customer service centre and as well answers we can send you any forms you might need. If a face-to-face meeting would best suit your needs you can also use the same email address to request an appointment to visit us at our customer lounge.

If you wish to contact our customer service centre by phone we are able to accept calls made via BT’s Relay service. For more information about the service and to sign up please follow the link below:
Relay UK FAQs - Help | Relay UK (

Looking for something more specific?

We’re here to help. So, if you can’t find what you’re looking for, please get in touch and we'll do our very best to help you.

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