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Residential care

If the time is right for you or a loved one to consider moving into residential care, please let us know so that we can update your address details.

This will make it easier to complete security questions with us if you need to call, and will also ensure we are sending correspondence to the right place for you, keeping your details safe.

If you are living in residential care and would like to call us about your account, please take the time to check that you are somewhere private, rather than in a communal living area.

This will help to protect your details from other residents, care home visitors, and/or carers.

We will ask if you have access to our online services so that we can tailor our communications to you in the most helpful way.

If you are not sure how to register, we can help you with that and guide you through the process. You can call us on:

0808 171 2626 Monday to Friday, 8:30am to 5:30pm

You can find further support from:

  • Age UK Advice Line Contact 0800 678 1602
  • The Silver Line Contact 0800 4 70 80 90

Looking for something more specific?

We’re here to help. So, if you can’t find what you’re looking for, please get in touch and we'll do our very best to help you.

Contact us