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Diagnosis of serious illness

There is no right or wrong way of managing your experience of a diagnosis.

What we can do is provide you with all the information you may need to complete transactions on your accounts when you are ready to make those decisions.

If you are considering a withdrawal from your investment with us we always recommend you talk to your financial adviser first, as we are unable to provide advice regarding any possible tax implications.

If you have a Pension (CRA) account and you are in either ill health (a condition that prevents you from continuing to work in your current occupation) or serious ill health (if you have been diagnosed with a terminal illness) we have a dedicated Priority Support team to guide your through the options available to you. You can reach them on:
Freephone 0808 171 2626 Monday to Friday, 8.30am to 5.30pm

Additional support for your diagnosis can be found here: conditions

Looking for something more specific?

We’re here to help. So, if you can’t find what you’re looking for, please get in touch and we'll do our very best to help you.

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